Customer Success Manager - (German speaker)

Job description

Join us on our mission to digitalise the beauty and wellbeing industry!

Salonkee is a leading European software company providing the hair and beauty industry with high-end digital solutions, such as calendars, client database, online bookings, point of sale, online - and terminal payments and much more.

Are you energised by the potential of transforming and digitalising the beauty and wellbeing industry? Are you passionate about enabling the success of your clients? We are hiring a Customer Success Manager (German speaker) to keep our unique level of service in the market!

We offer a high level of independence and flexibility to all of our team members, which means we trust you to handle your work flow in the most efficient way possible. We appreciate people who are passionate, capable of thinking out of the box and who share their ideas in the simplest and clearest way possible.

Job requirements

The main areas of responsibility include:

- Is able to take care of their portfolio of clients

- Has a strong feeling for making sure clients are happy

- Enjoys finding solutions to the challenges our clients have

- Is naturally patient and is capable of guiding clients through the software

- Can think critically and analytically about the software and is able to propose solutions and identify problem areas 

- Speaks Fluent English, masters German at native/near-native level. Any other language is considered a plus 

Basic qualifications:

- Ideally minimum 2 years of experience

- Excellent verbal and written communication skills

- Strong presentation skills

- Outgoing and eager to build strong relationships with customers

- Flexibility to travel for customer facing engagement 5 - 10%

We offer:

  • The opportunity to actively contribute to the company’s success in a responsible position
  • A permanent full time contract
  • Flat hierarchies and room for your own ideas
  • An international team with colleagues from different countries as well as regular company events, free coffee, lunch vouchers
  • An amazing company culture and lots of fun!

We are looking forward to getting to know you better and welcoming you on the Salonkee rocket ship!