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Customer Support Specialist (Dutch/Flemish speaker)
On-site, Hybrid- Hesper, Luxembourg, Luxembourg
Customer Success
Job description
Join Salonkee and revolutionise the beauty and wellbeing industry!
Are you passionate about transforming the beauty and wellbeing industry through digital innovation? Look no further than Salonkee! As a leading European software company, we provide cutting-edge digital solutions to hair and beauty businesses, revolutionising the way they operate.
At Salonkee, we are on a mission to digitalize the beauty and wellbeing industry, offering a comprehensive suite of high-end software tools. From intuitive calendars and client databases to seamless online bookings and point-of-sale systems, we empower salons to streamline their operations and provide an exceptional customer experience.
Join our talented team as a Customer Support Specialist in our Customer Success department and contribute to shaping the future of this dynamic industry. As part of Salonkee, you will have the opportunity to work on innovative projects, collaborate with like-minded professionals, and make a lasting impact.
We value creativity, innovation, and a collaborative spirit. We foster a supportive and inclusive work environment where your ideas are valued and encouraged. Your contributions will be crucial in driving our continued growth and success.
Job requirements
What will you be doing:
Handle client requests through phone, email and live chat
Prioritise, troubleshoot and resolve technical issues
Provide support to all users of the platform
Investigate any occurring customer problems
Report issues and requests to the relevant parties internally
Respond in a professional and timely manner to clients
Optimise client projects and provide solutions for platform issues
Demonstrate team spirit and work towards the benefit of the team as well as the company
What we are looking for in you:
min. 2+ years of experience in a customer-facing role
Analytical mindset, verbal/written communication skills and the ability to turn data into actionable insights to drive customer adoption and make the necessary recommendations to the clients
Strong in relationship-building
Being naturally patient and capable of guiding clients through the software
Can think critically and analytically about the software and can propose solutions and identify problem areas
Ideally, previous knowledge of Live Chat platforms
Languages: Dutch/Flemish (native level) and English. French is considered an advantage.
What we offer:
The opportunity to make a meaningful impact on the company's success
A permanent contract, providing stability and long-term growth potential
Flat hierarchies that promote open communication and encourage putting your ideas forward
An international team with colleagues from diverse backgrounds and countries, fostering a multicultural work environment
Regular company events to foster team bonding and create opportunities for networking and collaboration
Enjoy perks such as free coffee and lunch vouchers
Experience an amazing company culture that values teamwork, creativity, and a positive work atmosphere
Expect plenty of fun and exciting moments as we work together towards our shared goals
Join us at Salonkee and become part of a dynamic team where your contributions are valued, and you can thrive both professionally and personally.
Salonkee is an equal-opportunity employer. We are committed to building a diverse and inclusive team and encourage applications from individuals of all backgrounds, perspectives, and abilities. Let's create together an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work.
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