Customer Success Manager (Retention) - French speaker

Join Salonkee’s Customer Success Department and play a key role in keeping our salon partners engaged and ensuring they see value in our platform.

We’re looking for a Customer Retention Specialist who thrives on problem-solving, proactive engagement, and customer relationships. You’ll handle churn requests, identify at-risk accounts, and contribute to re-engagement efforts to improve retention and salon satisfaction.

This role is perfect for someone resilient, self-motivated, and confident, who enjoys tackling challenges and helping businesses succeed. If you’re passionate about customer success and making a real impact, we’d love to hear from you!

Key Responsibilities

• Manage churn requests, engage with at-risk salons, and explore retention opportunities.

• Monitor salon usage trends and support re-engagement efforts for inactive accounts.

• Work closely with Customer Success and Sales teams to provide targeted support.

• Analyze churn reasons and usage patterns to improve retention strategies.

• Maintain accurate CRM records and share insights to enhance internal processes.

• Fluent in: French and English.

• Minimum of 3 years of experience in customer success, retention, or account management.

• Proven track record in handling objections and negotiating persuasively.

• Experience analyzing customer data, usage patterns, and retention trends.

• Strong ability to multitask, prioritize, and work in a fast-paced environment.

• Proficiency in CRM tools and customer engagement platforms (e.g., Zendesk, Salesforce)

What We Offer:

• The opportunity to make a meaningful impact on customer retention.

• A permanent contract with long-term growth potential.

• Flat hierarchies that encourage open communication and idea-sharing.

• An international team fostering a multicultural work environment.

• Regular company events to promote team bonding and collaboration.

• Enjoy perks such as free coffee and lunch vouchers.

• Be part of an amazing company culture that values teamwork, creativity, and a positive atmosphere.

Salonkee is an equal-opportunity employer. We are committed to building a diverse and inclusive team and encourage applications from individuals of all backgrounds, perspectives, and abilities. Together, let's create an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work.